Experienced UX Designer, Researcher & Prototyper
Authorized to work in Switzerland and in the USA
Background in Programming and Databases
In a company with more than 5,000 fulltime employees, and more than a dozen sales organizations, it is necessary to make sure that all salespeople follow the same sales process.
Adobe Demand Generation runs sales and marketing campaigns. From strategy to e-mail to landing & offer pages, the experience must appear seamless to existing and potential customers.
BetterServers needed to convert site visits into paying accounts. Quickly! As conversion tactics changed over time, we had to watch the industry closely.
To keep new and existing customer support reps happy and help them improve, you must go into the field and observe what they do (and also how they do it).